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Thanks for the useful blog entry.

I chatted with support. Understand that it was my first attempt at odesk. I typically use e-lance and rent a coder for my projects. I wanted to know if the provider was avoiding me by trying to know if they knew if he was aware that he was awarded the project. I paid 20% in advance. I’m a serious business owner with not much time on my hands so quality of service is important. Obviously they didn’t want to answer that question and have decided to refund me and close my account. I’m very disappointed of there attitude and we do not make business that way.

Now that you took my credit card number, they act like this by not answering our questions and telling us to cancel if we don’t feel secure with there providers on there OWN web site. What do you do to protect your buyers??? Nothing it seems…